FREE SHIPPING AND EXTRA 10% DISCOUNT (CODE: PUPPY)

FAQs

PUPPIE COLLARS SHIP WORLDWIDE

ORDER PROCESSING TIME

It will take 2-7 business days to ship your order, regardless of the shipping option selected. We ship Monday through Friday, excluding weekends and holidays. We do NOT ship orders the same day. Please allow up to 3 business days on average for orders to process (if you order on Monday, your order should in most cases ship out on Thursday). 

If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed. 

ESTIMATED SHIPPING TIME

United States
3-4 weeks
Europe
3-5 weeks
The rest of the world
3-7 weeks


At the moment, Puppie Collars are typically shipped from one of our overseas facilities, so please allow up to 3-4 weeks to receive your purchase(s), though we've been seeing much quicker shipping times recently. Shipping time is typically dependent on how long customs takes, which can vary from country to country. 

For items that ship from our overseas supplier, there's typically a delay in tracking information being updated from the time the package enters USPS facilities in China to the time it's processed at USPS facilities in the US or other destination around the world. This usually takes between 5-7 days on average, although it can take as long as 8-12 days.

Sometimes shipping times vary due to circumstances outside of our control, such as:

  • IR Disputes/Strikes
  • Weather
  • Time of Year (e.g. Holiday Season)
  • Large or Bulky Items
  • Shipping Provider Error

If any of the above scenarios occur with your package we promise to keep you well informed with as much information that is available to us.

SHIPPING GUARANTEE:

To back up our commitment and promise to you we will refund the cost of shipping (or give a partial refund if shipping was free) on any item that takes longer than the following time frames to arrive at your destination.

  • USA (Mainland): 45 days
  • USA (Other): 45 days
  • Canada: 45 days
  • Australia: 45 days
  • New Zealand: 45 days
  • UK: 45 days
  • Rest of the world: 60 days

RISK-FREE SHOPPING:

If for whatever reason your goods don't arrive within 60 days, you will be refunded in FULL for that item. This is our promise to you! 

INTERNATIONAL DELIVERY:

On very rare occasions international shipping to some countries can take 4-6 weeks, or possibly longer for the slow-to-ship countries listed below. We are not responsible for any delays caused by destination country's customs clearance processes.

WRONG ADDRESS DISCLAIMER:

It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to the strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.

If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.

RETURNS:

By placing an order at Puppie Collars, you are responsible for the cost of return shipping back to Puppie Collars. Please refer to our international returns policy for further information on how to return your packages.

 

 

 

CHOOSE A COLOR